Refund policy

We want you to love your PLANET BABÖ products. If you're not completely happy with your purchase, we're here to help.

Our Happiness Guarantee

If you're not satisfied with your purchase for any reason, you may return it within 14 days of receiving your order for a refund.

To be eligible for a refund:

• Your item must be returned within 14 days of delivery.
  
  

• The product must be in clean, resalable condition.
  
  

• The product must be free from excessive wear, damage, or misuse.
  
  

• Proof of purchase is required.
  
  

How to Request a Return

To initiate a return, please contact our team at greetings@planetbabo.com with your order number and reason for return.

Once your return request is approved, we'll provide instructions for returning your item.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome of your refund request.

Approved refunds will be processed to your original payment method within 5–10 business days. Depending on your financial institution, it may take additional time for the refund to appear in your account.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Faulty or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order. We'll arrange a replacement, exchange, or full refund at no additional cost.

Questions?

If you have any questions about our Happiness Guarantee, please contact us at greetings@planetbabo.com and we'll be happy to help.